Support

How do we pair?

Both of you install Twine from the App Store or Google Play. One of you taps Start our space and shares the invite code or link. The other opens the app, taps I have an invite code and enters it. Codes work once and expire after 14 days. Need a new one? Settings → New code.

The app asks me for a code again

That happens when you paired in a web browser and then installed the app: the app has no way of knowing. Open the browser version where you are signed in, go to Settings → Sign in on another phone, and enter that 6-letter code in the app under I have an invite code. Your space comes with you. The old invite code will not work a second time.

Notifications do not arrive

• Open Settings (gear icon) → Notifications → Turn on, and allow them when your phone asks.
• Check Focus / Do Not Disturb / Sleep modes; add Twine to the allowed apps.
• Android: set battery usage for Twine to Unrestricted if messages arrive late.
• Web version on iPhone: it must be added to the Home Screen from Safari and opened from there.

New phone

Before switching, open Settings → Sign in on another phone on the old phone and enter the code on the new one, or copy the Private sign-in link and open it there. Without one of these we cannot restore access, there is no account to recover.

Delete my data

Settings → Delete my account. It is immediate and permanent. Once both partners have deleted their accounts, the whole space is erased from our servers.

Privacy

Everything you share is visible only to the one person in your space. Read the full Privacy Policy.